Terms & Conditions and Privacy Policy

TERMS & CONDITIONS

In order to avoid any misunderstandings regarding your booking, please note the following terms and conditions of Hog Roast Redditch Co.

Booking confirmation

All bookings are provisional until the receipt of your deposit.

In the event of cancellation from the buyer Deposits are non-refundable. If the event is cancelled by the buyer within 20 days of the event, no monies paid will be refunded. If the buyer cancels the event 20+ days before the event, then 50% of any additional monies paid over the deposit will be refunded.

Cleared funds for the outstanding balance will be due 14 days prior to the event. Hog Roast Redditch has the right to cancel the booking if the amount is not paid in full prior to the date, if payment is not received the deposit is non refundable.

Final event numbers and other specific details will need to be completely confirmed a minimum of 14 days prior to the event. This will include guest numbers, serving time, venue, confirmation of menus and any other special instructions.

You are responsible for informing Hog Roast Redditch of any special dietary requirements, a full allergen list is available.

.ACCESS

On the day of the event, Hog Roast Redditch may require access to the site up to eight hours prior to the service time, the requirement for this will be confirmed once final payment has been made.

If there are any obstacles to access, these should be explained at time of booking, i.e: narrow entrance/exits, steps, sharp inclines etc. If these are not explained it may affect the delivery of your service and it may not be possible to cook and serve your order. You may ask Hog Roast Redditch at the time of booking to confirm access if you have any concerns. In these circumstances your deposit is non refundable and if you have paid in full only 50% of the payment will be refunded. We will always do our best to accommodate you.

We will require a minimum opening/gap of 33 inches e.g. back gate / doorway. This is the width of the oven and not go through if less. Please note the roasting oven will weigh in excess of 100 kg + and will not go up steps or high inclines. The machine and equipment will not be transported though the building due to health and safety concerns

SAFETY

The buyer and the event guests must accept responsibility for their own safety and the safety and behaviour of their families and friends. The hog roast unit and BBQ has open flame and a very hot surface; adults and children must be aware of keeping a safe distance at all times.

The Owners shall not be under any liability to the Buyers or third parties for any accident, damage, loss, injury, expense, or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the hog roast or BBQ service. No terms of this contract is enforceable under the contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the contract. The use of the service is entirely at The Buyers risk and no responsibility can be accepted for injury, loss or damage to The Buyer, Family or Guests

COVID

It is the responsibility of the host or venue to ensure the safety of their guests. All current UK GOV legislation must be upheld. You should ensure that a risk assessment has been carried out on behalf of the venue for the safety of your guests.

Hog Roast Redditch will ensure a risk assessment has been carried out for the service delivery of your order. All of which will take into account regulations and guidance from Gov.UK legislation.

CLEANING

Hog Roast Redditch will not accept responsibility for the cleaning of the venue. Whilst we will endeavour to ensure that the cooking and food preparation area allocated to us is as clear as possible from food waste, we will not sweep, mop or hoover the venue at the end of your event.

 

PAYMENT METHOD

Cheque, BACS transfers, Credit / Debit card or cash

The Sellers reserve the right to cancel a booking at their absolute discretion, if circumstances are beyond their control,. In this event a full refund of any money paid by The Buyer will be made

We cannot be held responsible for any adverse weather conditions resulting in non-fulfillment of a contract.

Hog Roast Redditch has the right to refuse service to any person or persons, who are acting inappropriately to any staff or customer or within the cooking area provided.

Hog Roast Redditch cannot guarantee that any food or equipment has not been in contact any which may contain food allergens – if more information is needed, please ask for a copy of all our menu allergens

Payments of any monies are acceptance of all terms and conditions.

 

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